Gong - Nango Docs

Overview

Pre-built tooling

Pre-built integrations

Access requirements

Setup guide

Useful links

API gotchas

Pre-built tooling

✅ Authorization

Tools	Status
Pre-built authorization (Basic)	✅
Pre-built authorization UI	✅
Custom authorization UI	✅
End-user authorization guide	✅
Expired credentials detection	✅

✅ Read & write data

Tools	Status
Pre-built integrations	✅
API unification	✅
2-way sync	✅
Webhooks from Nango on data modifications	✅
Real-time webhooks from 3rd-party API	🚫 (time to contribute: <48h)
Proxy requests	✅

✅ Observability & data quality

Tools	Status
HTTP request logging	✅
End-to-end type safety	✅
Data runtime validation	✅
OpenTelemetry export	✅
Slack alerts on errors	✅
Integration status API	✅

✅ Customization

Tools	Status
Create or customize use-cases	✅
Pre-configured pagination	🚫 (time to contribute: <48h)
Pre-configured rate-limit handling	🚫 (time to contribute: <48h)
Per-customer configurations	✅

Others

Function name	Description	Type	Source code
`add-call-users-access`	Grant individual users access to specific calls.	Action	🔗 Github
`ask-entity`	Ask a natural language question about a Gong entity using AI.	Action	🔗 Github
`assign-prospects-cool-off-override`	Assign prospects to a Gong Engage flow bypassing the cool-off period restriction.	Action	🔗 Github
`create-meeting`	Create a new Gong meeting (Beta).	Action	🔗 Github
`create-permission-profile`	Create a new permission profile in a Gong workspace	Action	🔗 Github
`delete-crm-integration`	Delete a registered generic CRM integration from Gong.	Action	🔗 Github
`delete-data-for-email`	Erase all Gong data associated with an email address (GDPR / data privacy).	Action	🔗 Github
`delete-data-for-phone`	Erase all Gong data associated with a phone number (GDPR / data privacy)	Action	🔗 Github
`delete-meeting`	Delete a Gong meeting (Beta).	Action	🔗 Github
`fetch-call-extensive-data`	Fetch detailed Gong call data including content, interaction, and collaboration fields for specific calls.	Action	🔗 Github
`fetch-call-transcripts`	Fetch a page of Gong call transcripts, optionally filtered by date range, workspace, or call IDs. Use the returned nextCursor to retrieve subsequent pages.	Action	🔗 Github
`get-bulk-assignment-results`	Poll the results of a bulk prospect-to-flow assignment job.	Action	🔗 Github
`get-call-media`	Retrieve the media download URL for a Gong call recording	Action	🔗 Github
`get-call-transcript`	Retrieve the transcript for a single Gong call.	Action	🔗 Github
`get-call-users-access`	Retrieve the list of users that have individual access to a specific call.	Action	🔗 Github
`get-call`	Retrieve a single call from Gong.	Action	🔗 Github
`get-coaching-metrics`	Retrieve all coaching metrics from Gong.	Action	🔗 Github
`get-crm-entities`	Retrieve CRM objects (accounts, contacts, deals, leads) from the Gong CRM integration.	Action	🔗 Github
`get-crm-entity-schema`	List CRM entity schema fields registered in Gong	Action	🔗 Github
`get-crm-integration`	Retrieve details of the registered generic CRM integration	Action	🔗 Github
`get-crm-request-status`	Check the status of an async CRM upload request.	Action	🔗 Github
`get-data-for-email`	Retrieve all Gong references associated with a specific email address.	Action	🔗 Github
`get-data-for-phone`	Retrieve all Gong references associated with a specific phone number.	Action	🔗 Github
`get-entity-brief`	Generate an AI brief for a CRM entity using Gong’s AI briefer	Action	🔗 Github
`get-flow-steps`	Retrieve details and steps for one or more Gong Engage flows.	Action	🔗 Github
`get-integration-settings`	Retrieve Gong integration settings.	Action	🔗 Github
`get-logs`	Retrieve Gong audit logs by type and time range.	Action	🔗 Github
`get-meeting-integration-status`	Validate the Gong meeting integration status.	Action	🔗 Github
`get-permission-profile`	Retrieve a specific Gong permission profile by ID.	Action	🔗 Github
`get-scorecard`	Retrieve a single scorecard from Gong.	Action	🔗 Github
`get-stats-activity-aggregate-by-period`	Retrieve aggregated activity statistics for users over a date range, grouped by time period.	Action	🔗 Github
`get-stats-activity-aggregate`	Retrieve aggregated activity statistics for defined users on a specific date.	Action	🔗 Github
`get-stats-activity-day-by-day`	Retrieve daily activity statistics for applicable users over a date range.	Action	🔗 Github
`get-stats-activity-scorecards`	Retrieve answered scorecard statistics for reviewed users or specific scorecards over a date range.	Action	🔗 Github
`get-stats-interaction`	Retrieve interaction statistics for users on a specific date	Action	🔗 Github
`get-tracker`	Retrieve a single keyword tracker from Gong.	Action	🔗 Github
`get-user-settings-history`	Retrieve the settings change history for a specific Gong user.	Action	🔗 Github
`get-user`	Retrieve a single user from Gong.	Action	🔗 Github
`get-workspace`	Retrieve a single Gong workspace by ID.	Action	🔗 Github
`list-call-outcomes`	List all configured call outcomes in Gong.	Action	🔗 Github
`list-call-transcripts`	List call transcripts from Gong using date-range or other filters.	Action	🔗 Github
`list-calls`	List calls from Gong with optional date-range filters.	Action	🔗 Github
`list-flow-folders`	List Gong Engage flow folders	Action	🔗 Github
`list-flow-prospects`	List prospects and their current flow assignment status.	Action	🔗 Github
`list-flows`	List Gong Engage flows owned by a specific user.	Action	🔗 Github
`list-library-folder-content`	List calls within a specific Gong library folder	Action	🔗 Github
`list-library-folders`	Retrieve all Gong library folders.	Action	🔗 Github
`list-permission-profile-users`	List all users attached to a specific Gong permission profile	Action	🔗 Github
`list-permission-profiles`	List all permission profiles in a Gong workspace.	Action	🔗 Github
`list-scorecards`	List scorecards from Gong	Action	🔗 Github
`list-tasks`	List tasks for the current Gong user.	Action	🔗 Github
`list-trackers`	List keyword trackers from Gong.	Action	🔗 Github
`list-users`	List users from Gong	Action	🔗 Github
`list-workspaces`	List all workspaces in the Gong account.	Action	🔗 Github
`post-digital-interaction`	Post a digital interaction event to Gong (web visits, email opens, content engagement, etc.)	Action	🔗 Github
`register-crm-integration`	Register a generic CRM integration with Gong	Action	🔗 Github
`remove-call-users-access`	Remove individual user access from specific calls	Action	🔗 Github
`remove-prospects-from-flow`	Unassign prospects from an Engage flow by their flow instance IDs.	Action	🔗 Github
`unassign-flow-by-crm-id`	Unassign prospects from an Engage flow using their CRM prospect IDs	Action	🔗 Github
`update-integration-settings`	Update Gong integration settings.	Action	🔗 Github
`update-meeting`	Update an existing Gong meeting (Beta).	Action	🔗 Github
`update-permission-profile`	Update an existing Gong permission profile.	Action	🔗 Github
`update-task`	Update a Gong task for the current user.	Action	🔗 Github
`upload-call`	Create a call record in Gong from an external telephony or recording system (step 1 of the two-step ingestion flow)	Action	🔗 Github
`upload-crm-entities`	Upload CRM objects (accounts, contacts, deals, leads) to Gong.	Action	🔗 Github
`upload-crm-entity-schema`	Upload or update the object schema fields for a CRM entity type in Gong.	Action	🔗 Github
`call-outcomes`	Sync configured call outcomes from Gong.	Sync	🔗 Github
`call-transcripts`	Sync call transcripts from Gong	Sync	🔗 Github
`calls`	Sync calls from Gong.	Sync	🔗 Github
`library-folders`	Sync Gong library folders	Sync	🔗 Github
`scorecards`	Sync scorecards from Gong	Sync	🔗 Github
`trackers`	Sync keyword trackers from Gong.	Sync	🔗 Github
`users`	Sync users from Gong	Sync	🔗 Github
`workspaces`	Sync workspaces from Gong.	Sync	🔗 Github

Access requirements

Pre-Requisites	Status	Comment
Paid dev account	✅ Not required	Free, self-signup for a Gong account.
Paid test account	✅ Not required	Free trial account can be used for testing.
Partnership	✅ Not required
App review	⚠️ Required for OAuth	Only required for OAuth apps published to the Gong Collective. Not required for Basic Auth.
Security audit	✅ Not required

Setup guide

Gong offers two authentication methods: Basic Auth (API Key) and OAuth. Nango supports both methods.

Basic Auth Setup

Create a Gong account

If you don’t already have one, sign up for a Gong account.

Obtain API credentials

Log in to your Gong account.
Navigate to Company Settings > Ecosystem > API.
Click Get API Key to generate your API credentials.
You will receive two values:
- Access Key: This is your username in Nango
- Access Key Secret: This is your password in Nango
Make a copy of these credentials as they will be needed when configuring your integration in Nango.

Follow the Quickstart.

OAuth Setup

Request a developer account

Go to Gong Developer Signup.
Fill out the form with your details and submit.
Wait for approval (this can take up to five working days).
Once approved, you’ll receive login credentials for your developer account.

Create a new app

Log in to your Gong developer account.
Navigate to Company Settings > Ecosystem > API.
Click on the OAuth tab.
In the INTEGRATIONS tab, click Create Integration.

Configure OAuth settings

Fill in the required app information:
- App Name: Your application’s name
- Description: Brief description of your app
- Company Website: Your company’s website URL
- Redirect URIs: Add https://api.nango.dev/oauth/callback
In the Required authorization scopes area, select the scopes that your app needs.
Click Save to create your app.

Obtain OAuth credentials

After creating your app, you’ll be provided with:
- Client ID
- Client Secret
Make a copy of these credentials as they will be needed when configuring your integration in Nango.

Submit your app for review (if needed)

By default, your app will be in “Private” mode and can only be used within your organization.
To make your app available to other Gong customers, you need to publish it to the Gong Collective:
- Navigate to your app settings
- Click Publish to Gong Collective
- Complete the required information
- Submit for review
Wait for Gong’s approval before your app can be used by external organizations.

Follow the Quickstart.

Need help getting started? Get help in the community.

Useful links

Contribute useful links by editing this page

API gotchas

End users can generate API keys on the Gong API page. They must have the “technical administrator” user role to do this.
Gong uses BASIC auth for their API, but doesn’t call them username and password: Access Key is the username in Nango and Access Key Secret is the password in Nango.
Gong rate-limits are per second and a total of 10k requests a day.
By default Gong limits your company’s access to the service to 3 API calls per second, and 10,000 API calls per day. You may however change these rates by contacting help.
For OAuth integration, Gong uses api_base_url_for_customer, which varies for each customer, as its base_url for proxy requests. This parameter is returned in the response of generate-customer-token.

Contribute API gotchas by editing this page

Connect to Gong

Guide to connect to Gong API using Nango Connect.

GitLab (Personal Access Token)Gong OAuth

⌘I

​Overview

Pre-built tooling

Pre-built integrations

Access requirements

Setup guide

Useful links

API gotchas

​Pre-built tooling

​Others

​Access requirements

​Setup guide

​Basic Auth Setup

​OAuth Setup

​Useful links

​API gotchas

Connect to Gong

Overview

Pre-built tooling

Others

Access requirements

Setup guide

Basic Auth Setup

OAuth Setup

Useful links

API gotchas