Zendesk (Helpdesk)

🚀 Quickstart

Connect to Zendesk with Nango and see data flow in 2 minutes.

Create an integration

In Nango (free signup), go to Integrations -> Configure New Integration -> Zendesk.

Authorize Zendesk

Go to Connections -> Add Test Connection -> Authorize, then log in to Zendesk. Later, you’ll let your users do the same directly from your app.

Call the Zendesk API

Let’s make your first request to the Zendesk API (fetch a list of tickets). Replace the placeholders below with your secret key, integration ID, and connection ID:

cURL
Node

curl "https://api.nango.dev/proxy/api/v2/search?query=type:ticket&per_page=10" \
  -H "Authorization: Bearer <NANGO-SECRET-KEY>" \
  -H "Provider-Config-Key: <INTEGRATION-ID>" \
  -H "Connection-Id: <CONNECTION-ID>"

Install Nango’s backend SDK with npm i @nangohq/node. Then run:

import { Nango } from '@nangohq/node';

const nango = new Nango({ secretKey: '<NANGO-SECRET-KEY>' });

const res = await nango.get({
    endpoint: '/api/v2/search',
    params: {
      query: 'type:ticket',
      per_page: 10
    },
    providerConfigKey: '<INTEGRATION-ID>',
    connectionId: '<CONNECTION-ID>'
});

console.log(JSON.stringify(res.data, null, 2));

Or fetch credentials dynamically via the Node SDK or API.✅ You’re connected! Check the Logs tab in Nango to inspect requests.

Implement Nango in your app

Follow our Auth implementation guide to integrate Nango in your app.To obtain your own production credentials, follow the setup guide linked below.

📚 Zendesk Integration Guides

Nango maintained guides for common use cases.

How to register your own Zendesk OAuth app
Register an OAuth app with Zendesk and obtain credentials to connect it to Nango
How do I link my Zendesk account?
Learn how to authenticate with Zendesk and link your account

Official docs: Zendesk API documentation

🧩 Pre-built syncs & actions for Zendesk

Enable them in your dashboard. Extend and customize to fit your needs.

Groups

Function name	Description	Type	Source code
`groups`	Sync support groups from Zendesk.	Sync	🔗 Github

Others

Function name	Description	Type	Source code
`create-category`	Create a Zendesk Help Center category	Action	🔗 Github
`create-organization`	Create an organization in Zendesk Support	Action	🔗 Github
`create-section`	Create a Zendesk Help Center section	Action	🔗 Github
`create-ticket`	Create a support ticket in Zendesk	Action	🔗 Github
`create-user`	Create a user in Zendesk Support.	Action	🔗 Github
`delete-user`	Delete a Zendesk user	Action	🔗 Github
`get-article`	Retrieve a Zendesk Help Center article by ID.	Action	🔗 Github
`get-group`	Retrieve a group by ID.	Action	🔗 Github
`get-organization`	Retrieve an organization by ID.	Action	🔗 Github
`get-ticket-comments`	List comments for a ticket.	Action	🔗 Github
`get-ticket-field`	Retrieve a ticket field by ID.	Action	🔗 Github
`get-ticket-form`	Retrieve a ticket form by ID.	Action	🔗 Github
`get-ticket`	Retrieve a ticket by ID.	Action	🔗 Github
`get-user`	Retrieve a user by ID.	Action	🔗 Github
`list-articles`	List Zendesk Help Center articles with pagination	Action	🔗 Github
`list-groups`	List support groups	Action	🔗 Github
`list-macros`	List ticket macros available to the account	Action	🔗 Github
`list-organizations`	List organizations in Zendesk Support.	Action	🔗 Github
`list-ticket-fields`	List ticket fields for the account.	Action	🔗 Github
`list-ticket-forms`	List ticket forms for the account.	Action	🔗 Github
`list-tickets`	List tickets in Zendesk Support	Action	🔗 Github
`list-users`	List users in Zendesk Support.	Action	🔗 Github
`list-views`	List ticket views for the account	Action	🔗 Github
`search-tickets`	Search tickets with Zendesk search syntax.	Action	🔗 Github
`update-organization`	Update an existing organization in Zendesk.	Action	🔗 Github
`update-ticket`	Update an existing ticket and optionally add a comment	Action	🔗 Github
`update-user`	Update an existing user.	Action	🔗 Github
`articles`	Sync Zendesk Help Center articles	Sync	🔗 Github
`categories`	Sync Zendesk Help Center categories	Sync	🔗 Github
`macros`	Sync ticket macros from Zendesk	Sync	🔗 Github
`organizations`	Sync organizations from Zendesk using incremental export	Sync	🔗 Github
`sections`	Sync Zendesk Help Center sections	Sync	🔗 Github
`ticket-comments`	Sync comments for tickets in scope	Sync	🔗 Github
`ticket-fields`	Sync ticket field definitions from Zendesk	Sync	🔗 Github
`ticket-forms`	Sync ticket forms from Zendesk	Sync	🔗 Github
`tickets`	Sync tickets from Zendesk Support	Sync	🔗 Github
`users`	Sync users from Zendesk Support using incremental cursor-based exports	Sync	🔗 Github
`views`	Sync ticket views from Zendesk	Sync	🔗 Github

Overview

800+ APIs & Integrations

🚀 Quickstart

📚 Zendesk Integration Guides

🧩 Pre-built syncs & actions for Zendesk

Groups

Others

​🚀 Quickstart

​📚 Zendesk Integration Guides

​🧩 Pre-built syncs & actions for Zendesk

​Groups

​Others

🚀 Quickstart

📚 Zendesk Integration Guides

🧩 Pre-built syncs & actions for Zendesk

Groups

Others