Gorgias Basic Auth - Nango Docs

Overview

Pre-built tooling

Pre-built integrations

Access requirements

Setup guide

Useful links

API gotchas

Pre-built tooling

✅ Authorization

Tools	Status
Pre-built authorization (Basic)	✅
Pre-built authorization UI	✅
Custom authorization UI	✅
End-user authorization guide	✅
Expired credentials detection	✅

✅ Read & write data

Tools	Status
Pre-built integrations	✅
API unification	✅
2-way sync	✅
Webhooks from Nango on data modifications	✅
Real-time webhooks from 3rd-party API	🚫 (time to contribute: <48h)
Proxy requests	✅

✅ Observability & data quality

Tools	Status
HTTP request logging	✅
End-to-end type safety	✅
Data runtime validation	✅
OpenTelemetry export	✅
Slack alerts on errors	✅
Integration status API	✅

✅ Customization

Tools	Status
Create or customize use-cases	✅
Pre-configured pagination	🚫 (time to contribute: <48h)
Pre-configured rate-limit handling	🚫 (time to contribute: <48h)
Per-customer configurations	✅

Others

Function name	Description	Type	Source code
`add-ticket-tags`	Add one or more existing tags to a ticket (additive, does not remove existing tags).	Action	🔗 Github
`bulk-update-custom-fields`	Bulk update custom field definitions.	Action	🔗 Github
`cancel-job`	Cancel a pending/running bulk-operation job	Action	🔗 Github
`create-custom-field`	Create a custom field definition for tickets or customers.	Action	🔗 Github
`create-customer`	Create a customer with one or more contact channels.	Action	🔗 Github
`create-macro`	Create a macro with one or more actions (e.g. setResponseText).	Action	🔗 Github
`create-rule`	Create an automation rule with JavaScript-like condition/action code.	Action	🔗 Github
`create-satisfaction-survey`	Create a satisfaction survey record for a ticket and customer.	Action	🔗 Github
`create-tag`	Create a tag.	Action	🔗 Github
`create-team`	Create a team.	Action	🔗 Github
`create-ticket-message`	Add a new message to an existing ticket.	Action	🔗 Github
`create-ticket`	Create a ticket, finding or creating the customer by email/phone and choosing the phone vs. email message channel based on account settings.	Action	🔗 Github
`create-user`	Create a new user with a role in Gorgias. Defaults to agent if a role is not provided.	Action	🔗 Github
`create-view`	Create a view (saved filter) for tickets or customers.	Action	🔗 Github
`delete-customer-custom-field-value`	Clear a single custom field value on a customer.	Action	🔗 Github
`delete-customer`	Delete a customer.	Action	🔗 Github
`delete-macro`	Delete a macro	Action	🔗 Github
`delete-rule`	Delete a rule.	Action	🔗 Github
`delete-tag`	Delete a tag.	Action	🔗 Github
`delete-tags`	Delete multiple tags in one call.	Action	🔗 Github
`delete-team`	Delete a team	Action	🔗 Github
`delete-ticket-custom-field-value`	Clear a single custom field value on a ticket	Action	🔗 Github
`delete-ticket-message`	Delete a message from a ticket.	Action	🔗 Github
`delete-ticket`	Delete a ticket.	Action	🔗 Github
`delete-user`	Delete a user in Gorgias.	Action	🔗 Github
`delete-view`	Delete a view.	Action	🔗 Github
`get-account`	Get details about the current Gorgias account.	Action	🔗 Github
`get-custom-field`	Retrieve a single custom field definition.	Action	🔗 Github
`get-customer`	Retrieve a single customer, including their contact channels.	Action	🔗 Github
`get-event`	Retrieve a single event.	Action	🔗 Github
`get-integration`	Retrieve a single integration’s configuration.	Action	🔗 Github
`get-job`	Retrieve a single job’s status/progress.	Action	🔗 Github
`get-macro`	Retrieve a single macro.	Action	🔗 Github
`get-rule`	Retrieve a single automation rule, including its code and parsed AST.	Action	🔗 Github
`get-satisfaction-survey`	Retrieve a single satisfaction survey.	Action	🔗 Github
`get-stats-overview`	Retrieve a named statistic over a date range.	Action	🔗 Github
`get-tag`	Retrieve a single tag.	Action	🔗 Github
`get-team`	Retrieve a single team.	Action	🔗 Github
`get-ticket-message`	Retrieve a single message on a ticket.	Action	🔗 Github
`get-ticket`	Retrieve a single ticket, including its full messages array.	Action	🔗 Github
`get-user`	Retrieve a single user.	Action	🔗 Github
`get-view`	Retrieve a single view.	Action	🔗 Github
`list-account-settings`	List account-level settings (business hours, ticket assignment, satisfaction survey config, access/SSO, auto-merge, auto-split, default integration, etc.).	Action	🔗 Github
`list-custom-fields`	List custom field definitions for tickets or customers.	Action	🔗 Github
`list-customer-custom-field-values`	List all custom field values set on a customer.	Action	🔗 Github
`list-customers`	List customers, optionally filtered by email, name, external ID, language, timezone, view, or channel.	Action	🔗 Github
`list-events`	List account audit-trail events, filterable by object type/ID, event types, user, and creation-date range.	Action	🔗 Github
`list-integrations`	List configured integrations (email senders, HTTP integrations, apps, etc.) on the account.	Action	🔗 Github
`list-jobs`	List bulk-operation jobs (e.g., bulk delete/export), filterable by status and type.	Action	🔗 Github
`list-macros`	List macros (canned response templates), optionally searched, filtered by tags/language/archived state, or ranked by relevance to a ticket/message.	Action	🔗 Github
`list-rules`	List automation rules, optionally searched.	Action	🔗 Github
`list-satisfaction-surveys`	List satisfaction surveys, optionally filtered by ticket.	Action	🔗 Github
`list-tags`	List tags, optionally searched or ordered by usage.	Action	🔗 Github
`list-teams`	List teams.	Action	🔗 Github
`list-ticket-custom-field-values`	List all custom field values set on a ticket.	Action	🔗 Github
`list-ticket-messages`	List messages on a specific ticket	Action	🔗 Github
`list-ticket-tags`	List tags currently applied to a ticket.	Action	🔗 Github
`list-tickets`	List tickets, optionally filtered by customer, view, rule, or specific IDs.	Action	🔗 Github
`list-users`	List users (agents/admins/bots), optionally filtered by role, email, or search term.	Action	🔗 Github
`list-view-items`	List the tickets or customers matching a view’s saved filter.	Action	🔗 Github
`list-views`	List views (saved ticket/customer filter definitions), optionally filtered to system or user-created views.	Action	🔗 Github
`merge-customers`	Merge one customer into another, deleting the source customer.	Action	🔗 Github
`merge-tags`	Merge one or more source tags into a destination tag.	Action	🔗 Github
`remove-ticket-tags`	Remove one or more tags from a ticket.	Action	🔗 Github
`search`	Search across agents, customers, customer channels/profiles, integrations, teams, or tags by a text query.	Action	🔗 Github
`set-customer-data`	Set arbitrary structured JSON data on a customer data field.	Action	🔗 Github
`set-ticket-tags`	Replace a ticket’s full tag list with the given set of existing tags.	Action	🔗 Github
`unarchive-macros`	Unarchive up to 30 macros in one call.	Action	🔗 Github
`update-custom-field`	Update a custom field definition, or deactivate it.	Action	🔗 Github
`update-customer-custom-field-value`	Set a single custom field value on a customer.	Action	🔗 Github
`update-customer-custom-field-values`	Set multiple custom field values on a customer in one call.	Action	🔗 Github
`update-customer`	Update a customer’s fields (name, email, channels, language, timezone, external ID).	Action	🔗 Github
`update-macro`	Update a macro’s name, actions, tags, or language.	Action	🔗 Github
`update-rule-priorities`	Reorder the execution priority of multiple rules in one call.	Action	🔗 Github
`update-rule`	Update a rule’s name, code, or description.	Action	🔗 Github
`update-satisfaction-survey`	Update a satisfaction survey (e.g. record a customer’s score).	Action	🔗 Github
`update-tag`	Rename a tag or change its decoration or description.	Action	🔗 Github
`update-team`	Update a team’s name or description.	Action	🔗 Github
`update-ticket-custom-field-value`	Set a single custom field value on a ticket.	Action	🔗 Github
`update-ticket-custom-field-values`	Set multiple custom field values on a ticket in one call.	Action	🔗 Github
`update-ticket-message`	Update a message’s fields (e.g. body_text/body_html).	Action	🔗 Github
`update-ticket`	Update a ticket’s fields (subject, status, priority, assignee, tags, channel, custom fields, etc.).	Action	🔗 Github
`update-user`	Update a user’s fields (name, email, role, bio, etc.).	Action	🔗 Github
`update-view`	Update a view’s fields.	Action	🔗 Github
`custom-fields`	Sync custom field definitions for both tickets and customers	Sync	🔗 Github
`customers`	Sync customers and their contact channels.	Sync	🔗 Github
`events`	Sync the account’s audit-trail events (ticket/customer/user/tag/rule/etc. lifecycle events).	Sync	🔗 Github
`integrations`	Sync configured integrations (email senders, HTTP integrations, apps, etc.)	Sync	🔗 Github
`macros`	Sync macros (canned response templates).	Sync	🔗 Github
`rules`	Sync automation rules.	Sync	🔗 Github
`satisfaction-surveys`	Sync satisfaction surveys.	Sync	🔗 Github
`tags`	Sync tags.	Sync	🔗 Github
`teams`	Sync teams.	Sync	🔗 Github
`ticket-messages`	Sync messages across all tickets.	Sync	🔗 Github
`tickets`	Sync tickets with their full messages.	Sync	🔗 Github
`users`	Sync users (agents/admins/bots).	Sync	🔗 Github
`views`	Sync views (saved ticket/customer filter definitions), including built-in system views.	Sync	🔗 Github

Access requirements

Pre-Requisites	Status	Comment
Paid dev account	❓
Paid test account	❓
Partnership	❓
App review	❓
Security audit	❓

Setup guide

No setup guide yet.

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Useful links

Basic Auth docs

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API gotchas

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Connect to Gorgias Basic Auth

Guide to connect to Gorgias Basic Auth using Nango Connect.

​Overview

Pre-built tooling

Pre-built integrations

Access requirements

Setup guide

Useful links

API gotchas

​Pre-built tooling

​Others

​Access requirements

​Setup guide

​Useful links

​API gotchas

Connect to Gorgias Basic Auth

Overview

Pre-built tooling

Others

Access requirements

Setup guide

Useful links

API gotchas