Freshdesk

🚀 Quickstart

Connect to Freshdesk with Nango and see data flow in 2 minutes.

Create the integration

In Nango (free signup), go to Integrations -> Configure New Integration -> Freshdesk.

Authorize Freshdesk

Go to Connections -> Add Test Connection -> Authorize, then enter your Freshdesk credentials. Later, you’ll let your users do the same directly from your app.

Call the Freshdesk API

Let’s make your first request to the Freshdesk API (fetch a list of tickets). Replace the placeholders below with your secret key, integration ID, and connection ID:

cURL
Node

curl "https://api.nango.dev/proxy/api/v2/tickets" \
  -H "Authorization: Bearer <NANGO-SECRET-KEY>" \
  -H "Provider-Config-Key: <INTEGRATION-ID>" \
  -H "Connection-Id: <CONNECTION-ID>"

Install Nango’s backend SDK with npm i @nangohq/node. Then run:

import { Nango } from '@nangohq/node';

const nango = new Nango({ secretKey: '<NANGO-SECRET-KEY>' });

const res = await nango.get({
    endpoint: '/api/v2/tickets',
    providerConfigKey: '<INTEGRATION-ID>',
    connectionId: '<CONNECTION-ID>'
});

console.log(res.data);

Or fetch credentials with the Node SDK or API.✅ You’re connected! Check the Logs tab in Nango to inspect requests.

Implement Nango in your app

Follow our Auth implementation guide to integrate Nango in your app.To obtain your own production credentials, follow the setup guide linked below.

📚 Freshdesk Integration Guides

Nango maintained guides for common use cases.

How do I link my Freshdesk account?
Learn how to obtain your Freshdesk credentials and link your account

Official docs: Freshdesk API docs

🧩 Pre-built syncs & actions for Freshdesk

Enable them in your dashboard. Extend and customize to fit your needs.

Contacts

Function name	Description	Type	Source code
`create-contact`	Creates a user in FreshDesk	Action	🔗 Github
`delete-contact`	Deletes a contact in FreshDesk	Action	🔗 Github
`contacts`	Fetches the list of contacts.	Sync	🔗 Github

Users

Function name	Description	Type	Source code
`create-user`	Creates a user in FreshDesk	Action	🔗 Github
`delete-user`	Deletes a user in FreshDesk	Action	🔗 Github
`users`	Fetches the list of users	Sync	🔗 Github

Others

Function name	Description	Type	Source code
`articles`	Recursively fetches a list of solution articles.	Sync	🔗 Github
`tickets`	Fetches the freshdesk tickets	Sync	🔗 Github

API Guides

APIs & Integrations

🚀 Quickstart

📚 Freshdesk Integration Guides

🧩 Pre-built syncs & actions for Freshdesk

Contacts

Users

Others

API Guides

APIs & Integrations

​🚀 Quickstart

​📚 Freshdesk Integration Guides

​🧩 Pre-built syncs & actions for Freshdesk

​Contacts

​Users

​Others

🚀 Quickstart

📚 Freshdesk Integration Guides

🧩 Pre-built syncs & actions for Freshdesk

Contacts

Users

Others