ServiceNow

🚀 Quickstart

Connect to ServiceNow with Nango and see data flow in 2 minutes.

Create the integration

In Nango (free signup), go to Integrations -> Configure New Integration -> ServiceNow.

Authorize ServiceNow

Go to Connections -> Add Test Connection -> Authorize, enter your instance domain, then log in to ServiceNow. Later, you’ll let your users do the same directly from your app.

Call the ServiceNow API

Let’s make your first request to the ServiceNow Table API (fetch a list of incidents). Replace the placeholders below with your secret key, integration ID, and connection ID:

cURL
Node

curl "https://api.nango.dev/proxy/api/now/table/incident?sysparm_limit=5" \
  -H "Authorization: Bearer <NANGO-SECRET-KEY>" \
  -H "Provider-Config-Key: <INTEGRATION-ID>" \
  -H "Connection-Id: <CONNECTION-ID>"

Install Nango’s backend SDK with npm i @nangohq/node. Then run:

import { Nango } from '@nangohq/node';

const nango = new Nango({ secretKey: '<NANGO-SECRET-KEY>' });

const res = await nango.get({
    endpoint: '/api/now/table/incident',
    providerConfigKey: '<INTEGRATION-ID>',
    connectionId: '<CONNECTION-ID>',
    params: { sysparm_limit: '5' }
});

console.log(res.data);

Or fetch credentials with the Node SDK or API.✅ You’re connected! Check the Logs tab in Nango to inspect requests.

Implement Nango in your app

Follow our Auth implementation guide to integrate Nango in your app.To obtain your own production credentials, follow the setup guide linked below.

📚 ServiceNow Integration Guides

Nango-maintained guides for common use cases.

How to register your own ServiceNow OAuth app
Register an OAuth app with ServiceNow and obtain credentials to connect it to Nango
How do I link my account?
Find your instance domain and connect it to Nango

Official docs: ServiceNow REST API Documentation

API gotchas

A ServiceNow Developer Instance is free for testing; production instances require a paid subscription.
The OAuth application must be registered as Create an OAuth API endpoint for external clients in the Application Registry, with the redirect URL set to https://api.nango.dev/oauth/callback.
Enter your instance’s full domain (e.g. your-instance.service-now.com) in the ServiceNow Domain field — Nango uses it to build the authorization and token endpoints automatically.

Contribute API gotchas by editing this page

🧩 Pre-built syncs & actions for ServiceNow

Enable them in your dashboard. Extend and customize to fit your needs.

Others

Function name	Description	Type	Source code
`create-change-request`	Create a change request.	Action	🔗 Github
`create-change-task`	Create a change task under a change request.	Action	🔗 Github
`create-group`	Create a group	Action	🔗 Github
`create-incident`	Create an incident	Action	🔗 Github
`create-problem`	Create a problem	Action	🔗 Github
`create-user`	Create a user.	Action	🔗 Github
`delete-change-request`	Delete a change request.	Action	🔗 Github
`delete-group`	Delete a group.	Action	🔗 Github
`delete-incident`	Delete an incident	Action	🔗 Github
`delete-problem`	Delete a problem	Action	🔗 Github
`get-catalog-item`	Retrieve a service catalog item.	Action	🔗 Github
`get-catalog-request`	Retrieve a catalog request (sc_request).	Action	🔗 Github
`get-change-request`	Retrieve a change request.	Action	🔗 Github
`get-change-task`	Retrieve a change task.	Action	🔗 Github
`get-group`	Retrieve a group.	Action	🔗 Github
`get-incident`	Retrieve an incident.	Action	🔗 Github
`get-knowledge-article`	Retrieve a knowledge base article.	Action	🔗 Github
`get-problem`	Retrieve a problem.	Action	🔗 Github
`get-table-record`	Retrieve an allowed table record.	Action	🔗 Github
`get-user`	Retrieve a user.	Action	🔗 Github
`list-approvals`	List approval records (sysapproval_approver).	Action	🔗 Github
`list-attachments`	List attachment metadata for a table record	Action	🔗 Github
`list-catalog-items`	List service catalog items.	Action	🔗 Github
`list-catalog-request-items`	List request items (sc_req_item) for a catalog request.	Action	🔗 Github
`list-change-requests`	List change requests.	Action	🔗 Github
`list-change-tasks`	List change tasks.	Action	🔗 Github
`list-groups`	List sys_user_group records.	Action	🔗 Github
`list-incidents`	List incidents.	Action	🔗 Github
`list-knowledge-articles`	List knowledge base articles.	Action	🔗 Github
`list-problems`	List problems.	Action	🔗 Github
`list-table-records`	List records from an allowed table.	Action	🔗 Github
`list-users`	List sys_user records.	Action	🔗 Github
`order-catalog-item`	Order a service catalog item, creating a request and request item.	Action	🔗 Github
`update-approval`	Approve or reject a pending approval.	Action	🔗 Github
`update-change-request`	Update change request fields.	Action	🔗 Github
`update-change-task`	Update change task fields (e.g. state, work notes).	Action	🔗 Github
`update-group`	Update group fields.	Action	🔗 Github
`update-incident`	Update an incident.	Action	🔗 Github
`update-problem`	Update problem fields	Action	🔗 Github
`update-user`	Update user fields.	Action	🔗 Github
`approvals`	Sync approval records (sysapproval_approver)	Sync	🔗 Github
`catalog-requests`	Sync service catalog requests (sc_request)	Sync	🔗 Github
`change-requests`	Sync change requests.	Sync	🔗 Github
`change-tasks`	Sync change tasks	Sync	🔗 Github
`cmdb-ci`	Sync CMDB configuration items from ServiceNow	Sync	🔗 Github
`groups`	Sync groups.	Sync	🔗 Github
`incidents`	Sync incidents	Sync	🔗 Github
`knowledge-articles`	Sync knowledge base articles (kb_knowledge).	Sync	🔗 Github
`problems`	Sync problems.	Sync	🔗 Github
`users`	Sync users.	Sync	🔗 Github

Overview

900+ APIs & Integrations

🚀 Quickstart

📚 ServiceNow Integration Guides

API gotchas

🧩 Pre-built syncs & actions for ServiceNow

Others

​🚀 Quickstart

​📚 ServiceNow Integration Guides

​API gotchas

​🧩 Pre-built syncs & actions for ServiceNow

​Others

🚀 Quickstart

📚 ServiceNow Integration Guides

API gotchas

🧩 Pre-built syncs & actions for ServiceNow

Others