Freshservice (OAuth) - How do I link my account?

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Overview

To authenticate with Freshservice, you need:

1. Freshworks organization subdomain — the subdomain of your Freshworks organization URL, used to log in.
2. Freshservice subdomain — the subdomain of your Freshservice account, used for API calls.

This guide will show you how to find them.

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Prerequisites

• A Freshservice account that belongs to a Freshworks organization.

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Step 1: Find your Freshworks organization subdomain

1. Sign in to your Freshworks account at myfreshworks.com.
2. Look at the URL in your browser’s address bar. It follows the pattern acme.myfreshworks.com. Your organization subdomain is the part before .myfreshworks.com, such as acme.

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Step 2: Find your Freshservice subdomain

1. Sign in to Freshservice.
2. Look at the URL in your browser’s address bar. It follows the pattern acme.freshservice.com. Your Freshservice subdomain is the part before .freshservice.com, such as acme.

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Step 3: Enter your details in the Connect UI

1. Open the form where you need to authenticate with Freshservice.
2. Enter your Freshworks organization subdomain and Freshservice subdomain.
3. Click Connect, then log in to your Freshworks account and approve access.

You are now connected to Freshservice.