FreshDesk (MCP) - How do I link my account?

​

Overview

To connect FreshDesk (MCP) with Nango you need:

1. API key — A long-lived key tied to your FreshDesk agent account.
2. Subdomain — The subdomain your FreshDesk account is reachable at.

This guide walks you through finding both.

​

Prerequisites

• A FreshDesk account with an agent you can generate an API key for

​

Instructions

​

Step 1: Finding your FreshDesk API key

1. Log in to your FreshDesk account.
2. Click your profile picture in the top-right corner and select Profile Settings.
3. Click View API Key on the right-hand side of that page to reveal your API key.

​

Step 2: Finding your FreshDesk domain

Your subdomain is the first part of the URL you use to access FreshDesk: https://<subdomain>.freshdesk.com.

​

Step 3: Enter credentials in the Connect UI

Once you have your API key and subdomain:

1. Open the form where you need to authenticate with FreshDesk (MCP).
2. Enter both the API key and the subdomain in their respective fields.
3. Submit the form, and you should be successfully authenticated.

You are now connected to FreshDesk (MCP).