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Overview

To authenticate with ConnectWise RMM, you need:
  1. API Subdomain - The region-specific OpenAPI subdomain for your tenant
  2. Client ID - Your OAuth client ID
  3. Client Secret - Your OAuth client secret

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Prerequisites:

  • Access to your ConnectWise RMM tenant as an administrator.
  • Permission to create or manage API credentials.

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Instructions:

Step 1: Find your API subdomain
Use the subdomain that matches your tenant region:
  • US: itsupport247.net
  • EU: euplatform.connectwise.com
  • AU: auplatform.connectwise.com
Step 2: Create API credentials
In your ConnectWise RMM tenant:
  1. Open the API/integration settings for your tenant.
  2. Create (or reuse) an OAuth client that supports the Client Credentials flow.
  3. Copy the generated Client ID and Client Secret.
Store the Client Secret securely. If your admin portal only shows it once, save it in a secret manager immediately.
Step 3: Enter credentials in the Connect UI
  1. Open the form where you need to authenticate with ConnectWise RMM.
  2. Enter:
    • API Subdomain
    • Client ID
    • Client Secret
  3. Submit the form, and you should be successfully authenticated.
You are now connected to ConnectWise RMM.