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Overview

To authenticate with ConnectWise PSA, you need:
  1. Hostname - The full ConnectWise PSA hostname for your tenant.
  2. API Version - The API version to include in the ConnectWise PSA Accept header.
  3. Client ID - The Client ID assigned to your integration.
  4. Username - Your Company ID followed by your public key, integrator username, or member ID.
  5. Password - Your private key, integrator password, or member hash.

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Prerequisites

  • Access to your ConnectWise PSA tenant.
  • ConnectWise PSA API credentials and a Client ID.

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Instructions

Step 1: Find your hostname and API version
For standard cloud tenants, use one of the full ConnectWise PSA hostnames below:
  • api-na.myconnectwise.net
  • api-eu.myconnectwise.net
  • api-au.myconnectwise.net
If your tenant uses a custom domain, enter that hostname instead, for example cw.example.com. Enter the hostname only, without the protocol or API path. For API version details, see Versioning.
Step 2: Get your Client ID and API credentials
Use the Client ID page to obtain your Client ID. Then follow How to obtain your keys to generate your API credentials. ConnectWise PSA uses BASIC authentication:
  • Username starts with your Company ID, followed by your public key, integrator username, or member ID.
  • Password is your private key, integrator password, or member hash.
Step 3: Enter credentials in the Connect UI
  1. Open the form where you need to authenticate with ConnectWise PSA.
  2. Enter your Hostname, API Version, Client ID, Username, and Password.
  3. Submit the form, and you should be successfully authenticated.
You are now connected to ConnectWise PSA.