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Overview

To authenticate with Zendesk using an API token, you need:
  1. Subdomain — the unique name of your Zendesk account
  2. Email address — your Zendesk account email (e.g. user@example.com)
  3. API token — a token generated in your Zendesk Admin Center
This guide will walk you through obtaining these credentials.

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Prerequisites:

  • You must have a Zendesk account with API token access enabled.

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Instructions:

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Step 1: Finding your subdomain

Your subdomain is the part of your Zendesk URL between https:// and .zendesk.com. For example, if your Zendesk URL is https://acme.zendesk.com, your subdomain is acme.

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Step 2: Enable API token access

If API token access is already enabled, skip to Step 3 below.
  1. Log in to your Zendesk Admin Center.
  2. Navigate to Apps and integrations > APIs > API configuration.
  3. Toggle Allow API token access to enabled.

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Step 3: Generate an API token

  1. On the same Apps and integrations settings page, navigate to API Tokens, click Add API token.
  2. Give the token a description and click Save.
  3. Copy the token — it will only be shown once.
Note your email address (e.g. user@example.com) — the one you use to log in to Zendesk. You’ll need it together with the API token to authenticate.

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Step 4: Enter credentials in the Connect UI

Once you have your credentials:
  1. Open the form where you need to authenticate with Zendesk.
  2. Enter your Subdomain, Email Address, and API Token in the respective fields.
  3. Submit the form — you should be successfully authenticated.
You are now connected to Zendesk.