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Overview

1. Region - The geographic region where your Intercom instance is hosted (EU or AU). Leave empty if using US region.

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Prerequisites:

• You must have an Intercom account.

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Instructions:

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Step 1: Finding Your Region

1. Log in to your Intercom workspace.
2. Look at the URL in your browser’s address bar:
   • US Region: https://app.intercom.com/... (default, no region parameter needed)
   • EU Region: https://app.eu.intercom.com/... (use eu as region parameter)
   • AU Region: https://app.au.intercom.com/... (use au as region parameter)

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Step 2: Enter credentials in the Connect UI

1. Open the form where you need to authenticate with Intercom.
2. Enter your Region in its designated field.
3. Submit the form, and you should be successfully authenticated.