> ## Documentation Index
> Fetch the complete documentation index at: https://nango.dev/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceNow

## Overview

<CardGroup cols={3}>
  <Card title="Pre-built tooling" icon="screwdriver-wrench" href="#pre-built-tooling" />

  <Card title="Pre-built integrations" icon="square-check" href="#pre-built-integrations" />

  <Card title="Access requirements" icon="triangle-exclamation" href="#access-requirements" />

  <Card title="Setup guide" icon="rocket" href="#setup-guide" />

  <Card title="Useful links" icon="circle-info" href="#useful-links" />

  <Card title="API gotchas" icon="biohazard" href="#api-gotchas" />
</CardGroup>

## Pre-built tooling

<AccordionGroup>
  <Accordion title="✅ Authorization">
    | Tools                           | Status |
    | ------------------------------- | ------ |
    | Pre-built authorization (OAuth) | ✅      |
    | Credentials auto-refresh        | ✅      |
    | Auth parameters validation      | ✅      |
    | Pre-built authorization UI      | ✅      |
    | Custom authorization UI         | ✅      |
    | Expired credentials detection   | ✅      |
  </Accordion>

  <Accordion title="✅ Read & write data">
    | Tools                                     | Status                         |
    | ----------------------------------------- | ------------------------------ |
    | Pre-built integrations                    | 🚫 (time to contribute: \<48h) |
    | API unification                           | ✅                              |
    | 2-way sync                                | ✅                              |
    | Webhooks from Nango on data modifications | ✅                              |
    | Real-time webhooks from 3rd-party API     | 🚫 (time to contribute: \<48h) |
    | Proxy requests                            | ✅                              |
  </Accordion>

  <Accordion title="✅ Observability & data quality">
    | Tools                   | Status |
    | ----------------------- | ------ |
    | HTTP request logging    | ✅      |
    | End-to-end type safety  | ✅      |
    | Data runtime validation | ✅      |
    | OpenTelemetry export    | ✅      |
    | Slack alerts on errors  | ✅      |
    | Integration status API  | ✅      |
  </Accordion>

  <Accordion title="✅ Customization">
    | Tools                              | Status                         |
    | ---------------------------------- | ------------------------------ |
    | Create or customize use-cases      | ✅                              |
    | Pre-configured pagination          | 🚫 (time to contribute: \<48h) |
    | Pre-configured rate-limit handling | 🚫 (time to contribute: \<48h) |
    | Per-customer configurations        | ✅                              |
  </Accordion>
</AccordionGroup>

*No pre-built syncs or actions available yet.*

<Tip>Not seeing the integration you need? [Build your own](/guides/functions/functions-guide) independently.</Tip>

## Access requirements

| Pre-Requisites    | Status         | Comment                                                                                                                                   |
| ----------------- | -------------- | ----------------------------------------------------------------------------------------------------------------------------------------- |
| Paid dev account  | ⚠️ Conditional | A [ServiceNow Developer Instance](https://developer.servicenow.com/dev.do) is free, but production instances require a paid subscription. |
| Paid test account | ✅ Not required | Free developer instance can be used for testing.                                                                                          |
| Partnership       | ✅ Not required |                                                                                                                                           |
| App review        | ✅ Not required |                                                                                                                                           |
| Security audit    | ✅ Not required |                                                                                                                                           |

## Setup guide

<Steps>
  <Step title="Create a ServiceNow Developer Account">
    1. Go to the [ServiceNow Developer Portal](https://developer.servicenow.com/dev.do).
    2. Click **Sign up and Start Building** to create a new account if you don't already have one.
    3. Complete the registration process.
  </Step>

  <Step title="Request a Personal Developer Instance (PDI)">
    1. After logging in to the Developer Portal, navigate to **Start Building**.
    2. Click **Request Instance**.
    3. Select the latest ServiceNow release version.
    4. Wait for your instance to be provisioned (this usually takes a few minutes).
    5. Once provisioned, you'll receive an email with your instance details, including the URL, admin username, and password.
  </Step>

  <Step title="Log in to your ServiceNow instance">
    1. Navigate to your instance URL (typically in the format `https://[your-instance-name].service-now.com/`).
    2. Log in with the admin credentials provided in the email.
  </Step>

  <Step title="Create an OAuth API endpoint for external clients">
    1. In your ServiceNow instance, navigate to **System OAuth** > **Application Registry**.
    2. Click **New** to create a new OAuth application.
    3. Select **Create an OAuth API endpoint for external clients**.
    4. Fill in the following fields:
       * **Name**: Enter a descriptive name for your application.
       * **Client ID**: This will be auto-generated.
       * **Client Secret**: This will be auto-generated.
       * **Redirect URL**: Enter `https://api.nango.dev/oauth/callback`.
    5. Click **Submit** to create the application.
  </Step>

  <Step title="Configure OAuth scopes">
    1. In the Application Registry, find and open your newly created application.
    2. In the **Application Scope** tab, click **Add**.
    3. Search for and select the API scopes your application needs. Common scopes include:
       * **admin**: Full administrative access
       * **user\_admin**: User administration
       * **user**: Access to user data
       * **useraccount**: Access to user account data
       * **web\_service\_admin**: Web service administration
       * **web\_service**: Access to web services
       * **personalize**: Personalization capabilities
       * **impersonate**: Ability to impersonate users
    4. Click **Save** to apply the selected scopes.
  </Step>

  <Step title="Configure OAuth policies">
    1. In your application record, navigate to the **OAuth Policies** tab.
    2. Configure the following settings:
       * **Access Token Lifespan**: Default is 30 minutes (1800 seconds). You can adjust this as needed.
       * **Refresh Token Lifespan**: Default is 8 hours (28800 seconds). You can adjust this as needed.
       * **Refresh Token Count**: Set to "Unlimited" to allow continuous refreshing of tokens.
    3. Click **Update** to save your changes.
  </Step>

  <Step title="Obtain your OAuth credentials">
    1. In the Application Registry, open your application.
    2. Note the **Client ID** and **Client Secret** values.
    3. Also note your instance URL, as you'll need this for the authorization and token endpoints.
  </Step>

  <Step title="Configure your integration in Nango">
    When setting up your ServiceNow integration in Nango:

    * Use your **Client ID** and **Client Secret** from the previous step
    * For the authorization URL, use: `https://[your-instance-name].service-now.com/oauth_auth.do`
    * For the token URL, use: `https://[your-instance-name].service-now.com/oauth_token.do`
    * Replace `[your-instance-name]` with your actual ServiceNow instance name
  </Step>

  <Step title="Next">
    Follow the [*Quickstart*](/getting-started/quickstart).
  </Step>
</Steps>

<Tip>Need help getting started? Get help in the [community](https://nango.dev/slack).</Tip>

## Useful links

* [ServiceNow Developer Portal](https://developer.servicenow.com/dev.do)
* [ServiceNow Documentation](https://docs.servicenow.com/)
* [ServiceNow Community](https://community.servicenow.com/)
* [OAuth Applications](https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/security/concept/c_OAuthApplications.html)
* [Create OAuth API Endpoints](https://docs.servicenow.com/bundle/vancouver-application-development/page/build/pipelines-and-deployments/task/create-oauth-api-endpoints-for-external-clients.html)
* [OAuth Scopes](https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/security/task/t_SpecifyAnOAuthScope.html)
* [REST API Documentation](https://developer.servicenow.com/dev.do#!/reference/api/vancouver/rest/c_TableAPI)
* [API Explorer](https://developer.servicenow.com/dev.do#!/reference/api-explorer)
* [API Best Practices](https://developer.servicenow.com/dev.do#!/guides/vancouver/now-platform/api-best-practices/api-best-practices-overview)

<Note>Contribute useful links by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/servicenow.mdx)</Note>

## Common Scopes

| Scope        | Description                      |
| ------------ | -------------------------------- |
| admin        | Full administrative access       |
| user\_admin  | User administration capabilities |
| user         | Access to user data              |
| web\_service | Access to web services           |
| personalize  | Personalization capabilities     |
| useraccount  | Access to user account data      |

## API gotchas

<Note>Contribute API gotchas by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/servicenow.mdx)</Note>