> ## Documentation Index
> Fetch the complete documentation index at: https://nango.dev/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# IT Glue

## Overview

<CardGroup cols={3}>
  <Card title="Pre-built tooling" icon="screwdriver-wrench" href="#pre-built-tooling" />

  <Card title="Pre-built integrations" icon="square-check" href="#pre-built-integrations" />

  <Card title="Access requirements" icon="triangle-exclamation" href="#access-requirements" />

  <Card title="Setup guide" icon="rocket" href="#setup-guide" />

  <Card title="Useful links" icon="circle-info" href="#useful-links" />

  <Card title="API gotchas" icon="biohazard" href="#api-gotchas" />
</CardGroup>

## Pre-built tooling

<AccordionGroup>
  <Accordion title="✅ Authorization">
    | Tools                             | Status |
    | --------------------------------- | ------ |
    | Pre-built authorization (API Key) | ✅      |
    | Pre-built authorization UI        | ✅      |
    | Custom authorization UI           | ✅      |
    | End-user authorization guide      | ✅      |
    | Expired credentials detection     | ✅      |
  </Accordion>

  <Accordion title="✅ Read & write data">
    | Tools                                     | Status                         |
    | ----------------------------------------- | ------------------------------ |
    | Pre-built integrations                    | 🚫 (time to contribute: \<48h) |
    | API unification                           | ✅                              |
    | 2-way sync                                | ✅                              |
    | Webhooks from Nango on data modifications | ✅                              |
    | Real-time webhooks from 3rd-party API     | 🚫 (time to contribute: \<48h) |
    | Proxy requests                            | ✅                              |
  </Accordion>

  <Accordion title="✅ Observability & data quality">
    | Tools                   | Status |
    | ----------------------- | ------ |
    | HTTP request logging    | ✅      |
    | End-to-end type safety  | ✅      |
    | Data runtime validation | ✅      |
    | OpenTelemetry export    | ✅      |
    | Slack alerts on errors  | ✅      |
    | Integration status API  | ✅      |
  </Accordion>

  <Accordion title="✅ Customization">
    | Tools                              | Status                         |
    | ---------------------------------- | ------------------------------ |
    | Create or customize use-cases      | ✅                              |
    | Pre-configured pagination          | 🚫 (time to contribute: \<48h) |
    | Pre-configured rate-limit handling | 🚫 (time to contribute: \<48h) |
    | Per-customer configurations        | ✅                              |
  </Accordion>
</AccordionGroup>

*No pre-built syncs or actions available yet.*

<Tip>Not seeing the integration you need? [Build your own](/guides/functions/functions-guide) independently.</Tip>

## Access requirements

| Pre-Requisites    | Status         | Comment                                              |
| ----------------- | -------------- | ---------------------------------------------------- |
| Paid dev account  | ❌ Required     | IT Glue requires a paid subscription.                |
| Paid test account | ❌ Required     | IT Glue requires a paid subscription for API access. |
| Partnership       | ✅ Not required |                                                      |
| App review        | ✅ Not required |                                                      |
| Security audit    | ✅ Not required |                                                      |

## Setup guide

*No setup guide yet.*

<Tip>Need help getting started? Get help in the [community](https://nango.dev/slack).</Tip>

<Note>Contribute improvements to the setup guide by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/itglue.mdx)</Note>

## Useful links

* [IT Glue API Developer Documentation](https://api.itglue.com/developer/)
* [Generate API Keys in IT Glue](https://help.itglue.kaseya.com/help/Content/1-admin/it-glue-api/getting-started-with-the-it-glue-api.html)

<Note>Contribute useful links by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/itglue.mdx)</Note>

## API gotchas

* All requests must include `Content-Type: application/vnd.api+json` header.
* API conforms to JSON API Spec with structured response format.
* Rate limit of 3000 requests per 5-minute window.
* Different base URLs for different domains: business.itglue.com.
* Maximum payload size is 10 MB.
* Dates are returned in RFC3339 format (UTC).

<Note>Contribute API gotchas by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/itglue.mdx)</Note>

## Going further

<Card title="Connect to IT Glue" icon="link" href="/integrations/all/itglue/connect" horizontal>
  Guide to connect to IT Glue using Connect UI
</Card>