> ## Documentation Index
> Fetch the complete documentation index at: https://nango.dev/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Scout Mailbox

## Overview

<CardGroup cols={3}>
  <Card title="Pre-built tooling" icon="screwdriver-wrench" href="#pre-built-tooling" />

  <Card title="Pre-built integrations" icon="square-check" href="#pre-built-integrations" />

  <Card title="Access requirements" icon="triangle-exclamation" href="#access-requirements" />

  <Card title="Setup guide" icon="rocket" href="#setup-guide" />

  <Card title="Useful links" icon="circle-info" href="#useful-links" />

  <Card title="API gotchas" icon="biohazard" href="#api-gotchas" />
</CardGroup>

## Pre-built tooling

<AccordionGroup>
  <Accordion title="✅ Authorization">
    | Tools                           | Status |
    | ------------------------------- | ------ |
    | Pre-built authorization (OAuth) | ✅      |
    | Credentials auto-refresh        | ✅      |
    | Auth parameters validation      | ✅      |
    | Pre-built authorization UI      | ✅      |
    | Custom authorization UI         | ✅      |
    | Expired credentials detection   | ✅      |
  </Accordion>

  <Accordion title="✅ Read & write data">
    | Tools                                     | Status                         |
    | ----------------------------------------- | ------------------------------ |
    | Pre-built integrations                    | 🚫 (time to contribute: \<48h) |
    | API unification                           | ✅                              |
    | 2-way sync                                | ✅                              |
    | Webhooks from Nango on data modifications | ✅                              |
    | Real-time webhooks from 3rd-party API     | 🚫 (time to contribute: \<48h) |
    | Proxy requests                            | ✅                              |
  </Accordion>

  <Accordion title="✅ Observability & data quality">
    | Tools                   | Status |
    | ----------------------- | ------ |
    | HTTP request logging    | ✅      |
    | End-to-end type safety  | ✅      |
    | Data runtime validation | ✅      |
    | OpenTelemetry export    | ✅      |
    | Slack alerts on errors  | ✅      |
    | Integration status API  | ✅      |
  </Accordion>

  <Accordion title="✅ Customization">
    | Tools                              | Status                         |
    | ---------------------------------- | ------------------------------ |
    | Create or customize use-cases      | ✅                              |
    | Pre-configured pagination          | 🚫 (time to contribute: \<48h) |
    | Pre-configured rate-limit handling | 🚫 (time to contribute: \<48h) |
    | Per-customer configurations        | ✅                              |
  </Accordion>
</AccordionGroup>

*No pre-built syncs or actions available yet.*

<Tip>Not seeing the integration you need? [Build your own](/guides/functions/functions-guide) independently.</Tip>

## Access requirements

| Pre-Requisites    | Status | Comment |
| ----------------- | ------ | ------- |
| Paid dev account  | ❓      |         |
| Paid test account | ❓      |         |
| Partnership       | ❓      |         |
| App review        | ❓      |         |
| Security audit    | ❓      |         |

## Setup guide

*No setup guide yet.*

<Tip>Need help getting started? Get help in the [community](https://nango.dev/slack).</Tip>

<Note>Contribute improvements to the setup guide by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/helpscout-mailbox.mdx)</Note>

## Useful links

Each user has a Help Scout Docs API key, which is used to authenticate the Docs API. For the Mailbox API, OAuth2 authentication is required.

* [Help Scout Docs API](https://developer.helpscout.com/docs-api/)
* [Help Scout Mailbox create an OAuth2 application](https://developer.helpscout.com/mailbox-api/overview/authentication/#oauth2-application)
* [Help Scout Mailbox OAuth-related docs](https://developer.helpscout.com/mailbox-api/overview/authentication/)

<Note>Contribute useful links by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/helpscout-mailbox.mdx)</Note>

## API gotchas

* For Help Scout Docs Basic Auth, you will need to pass your `API key` as the username and a dummy password like `X` as the password. Each API key is associated with a Help Scout user.
* For Help Scout Mailbox, access tokens expires after every 172800 seconds which is equivalent to 2 days, you can use `nango.getConnection()` to generate a new set of tokens.
* Both `helpscout-docs` and `helpscout-mailbox` enforce different rate limits based on your current plan. For more details, please check the rate limiting guidelines for [HelpScout Docs](https://developer.helpscout.com/docs-api/#rate-limiting) and [HelpScout Mailbox](https://developer.helpscout.com/mailbox-api/overview/rate-limiting/).

<Note>Contribute API gotchas by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/helpscout-mailbox.mdx)</Note>

<Card title="Connect to Help Scout" icon="link" href="/integrations/all/helpscout-docs/connect" horizontal>
  Guide to connect to Help Scout using Nango Connect.
</Card>