> ## Documentation Index
> Fetch the complete documentation index at: https://nango.dev/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# AutoTask

## Overview

<CardGroup cols={3}>
  <Card title="Pre-built tooling" icon="screwdriver-wrench" href="#pre-built-tooling" />

  <Card title="Pre-built integrations" icon="square-check" href="#pre-built-integrations" />

  <Card title="Access requirements" icon="triangle-exclamation" href="#access-requirements" />

  <Card title="Setup guide" icon="rocket" href="#setup-guide" />

  <Card title="Useful links" icon="circle-info" href="#useful-links" />

  <Card title="API gotchas" icon="biohazard" href="#api-gotchas" />
</CardGroup>

## Pre-built tooling

<AccordionGroup>
  <Accordion title="✅ Authorization">
    | Tools                             | Status |
    | --------------------------------- | ------ |
    | Pre-built authorization (API Key) | ✅      |
    | Pre-built authorization UI        | ✅      |
    | Custom authorization UI           | ✅      |
    | End-user authorization guide      | ✅      |
    | Expired credentials detection     | ✅      |
  </Accordion>

  <Accordion title="✅ Read & write data">
    | Tools                                     | Status                         |
    | ----------------------------------------- | ------------------------------ |
    | Pre-built integrations                    | 🚫 (time to contribute: \<48h) |
    | API unification                           | ✅                              |
    | 2-way sync                                | ✅                              |
    | Webhooks from Nango on data modifications | ✅                              |
    | Real-time webhooks from 3rd-party API     | ✅                              |
    | Proxy requests                            | ✅                              |
  </Accordion>

  <Accordion title="✅ Observability & data quality">
    | Tools                   | Status |
    | ----------------------- | ------ |
    | HTTP request logging    | ✅      |
    | End-to-end type safety  | ✅      |
    | Data runtime validation | ✅      |
    | OpenTelemetry export    | ✅      |
    | Slack alerts on errors  | ✅      |
    | Integration status API  | ✅      |
  </Accordion>

  <Accordion title="✅ Customization">
    | Tools                              | Status                         |
    | ---------------------------------- | ------------------------------ |
    | Create or customize use-cases      | ✅                              |
    | Pre-configured pagination          | 🚫 (time to contribute: \<48h) |
    | Pre-configured rate-limit handling | 🚫 (time to contribute: \<48h) |
    | Per-customer configurations        | ✅                              |
  </Accordion>
</AccordionGroup>

*No pre-built syncs or actions available yet.*

<Tip>Not seeing the integration you need? [Build your own](/guides/functions/functions-guide) independently.</Tip>

## Access requirements

| Pre-Requisites    | Status | Comment                              |
| ----------------- | ------ | ------------------------------------ |
| Paid dev account  | ✅      | AutoTask API requires a paid account |
| Paid test account | ✅      | Same as dev account                  |
| Partnership       | ❌      | Not required                         |
| App review        | ❌      | Not required                         |
| Security audit    | ❌      | Not required                         |

## Setup guide

To connect to AutoTask, you'll need:

1. **API Integration Code**: A 27-character tracking identifier for your API-only user
2. **API Username**: The email address of your API-only user account
3. **API Secret**: The secret for your API-only user account
4. **API Zone**: Your AutoTask instance subdomain (e.g., webservices3, webservices1)

### Steps:

1. Log into your AutoTask instance as an administrator
2. Create an API-only user account with appropriate permissions
3. Generate an API Integration Code for tracking
4. Note your API zone subdomain from your AutoTask URL

## 📚 AutoTask Integration Guides

* [How to setup webhooks with Autotask on Nango](/api-integrations/autotask/webhooks)
  Set up Autotask webhooks to receive real-time ticket updates using HMAC-SHA1 signed payloads

<Tip>Need help getting started? Get help in the [community](https://nango.dev/slack).</Tip>

<Note>Contribute improvements to the setup guide by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/autotask.mdx)</Note>

## Useful links

* [AutoTask REST API Documentation](https://ww1.autotask.net/help/developerhelp/content/apis/rest/REST_API_Home.htm)
* [API Authentication Guide](https://www.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/Intro_REST_API.htm)
* [Zone Information](https://www.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/REST_Swagger_UI.htm)

<Note>Contribute useful links by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/autotask.mdx)</Note>

## Connection configuration in Nango

* AutoTask requires a zone-specific subdomain for API access
* The API Integration Code is used for tracking and must be included in headers
* Authentication uses API\_KEY auth with username/password credentials

## API gotchas

* AutoTask requires the API Integration Code to be passed in the `APIIntegrationCode` header for all requests
* The API zone (subdomain) varies by account and must be determined for each customer
* API [rate limits](https://www.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/REST_Thresholds_Limits.htm) apply and vary by account type

<Note>Contribute API gotchas by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/autotask.mdx)</Note>

## Going further

<Card title="Connect to AutoTask" icon="link" href="/integrations/all/autotask/connect" horizontal>
  Guide to connect to AutoTask using Nango Connect.
</Card>