> ## Documentation Index
> Fetch the complete documentation index at: https://nango.dev/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshworks - How do I link my account?

# Overview

To authenticate with Freshworks, you will need:

1. **Hostname** - The hostname of your Freshworks account used for OAuth (e.g., `acme.myfreshworks.com`)
2. **API Hostname** - The hostname of your Freshworks product used for API calls (e.g., `acme.freshservice.com`)

### Prerequisites:

* You must have a Freshworks account

### Instructions:

#### Step 1: Finding your Freshworks hostname

1. Sign in to your Freshworks account at [myfreshworks.com](https://www.myfreshworks.com/).
2. Look at the URL in your browser's address bar. Your hostname is the full domain before the first `/` — it will follow the pattern `acme.myfreshworks.com`.

#### Step 2: Finding your API hostname

The API hostname depends on which Freshworks product you are making API calls to:

| Product          | Example API hostname    |
| ---------------- | ----------------------- |
| Freshservice     | `acme.freshservice.com` |
| Freshdesk        | `acme.freshdesk.com`    |
| Freshsales / CRM | `acme.myfreshworks.com` |
| Freshchat        | `acme.freshchat.com`    |
| Freshcaller      | `acme.freshcaller.com`  |

Sign in to your Freshworks product and look at the URL to get the full domain (e.g. `acme.freshservice.com`).

#### Step 3: Enter your details in the Connect UI

1. Open the form where you need to authenticate with Freshworks.
2. Enter your **Hostname** (e.g. `acme.myfreshworks.com`) in the first field.
3. Enter your **API Hostname** (e.g. `acme.freshservice.com`) in the second field.
4. Click **Connect** and log in to your Freshworks account when prompted.

<img src="https://mintcdn.com/nango/PzDqLHFG3gBGNLM7/api-integrations/freshworks/form.png?fit=max&auto=format&n=PzDqLHFG3gBGNLM7&q=85&s=9a30c24f96f3e040028fe5d0cd56703c" style={{maxWidth: "450px" }} width="500" height="699" data-path="api-integrations/freshworks/form.png" />

You are now connected to Freshworks.