Build Gorgias integrations with Nango

Add one or more existing tags to a ticket (additive, does not remove existing tags).

Bulk update custom field definitions.

Cancel a pending/running bulk-operation job

Create a custom field definition for tickets or customers.

Create a customer with one or more contact channels.

Create a macro with one or more actions (e.g. setResponseText).

Create an automation rule with JavaScript-like condition/action code.

Create a satisfaction survey record for a ticket and customer.

Create a tag.

Create a team.

Create a ticket, finding or creating the customer by email/phone and choosing the phone vs. email message channel based on account settings.

Add a new message to an existing ticket.

Create a new user with a role in Gorgias. Defaults to agent if a role is not provided.

Create a view (saved filter) for tickets or customers.

Sync custom field definitions for both tickets and customers

Sync customers and their contact channels.

Delete a customer.

Clear a single custom field value on a customer.

Delete a macro

Delete a rule.

Delete a tag.

Delete multiple tags in one call.

Delete a team

Delete a ticket.

Clear a single custom field value on a ticket

Delete a message from a ticket.

Delete a user in Gorgias.

Delete a view.

Sync the account's audit-trail events (ticket/customer/user/tag/rule/etc. lifecycle events).

Get details about the current Gorgias account.

Retrieve a single custom field definition.

Retrieve a single customer, including their contact channels.

Retrieve a single event.

Retrieve a single integration's configuration.

Retrieve a single job's status/progress.

Retrieve a single macro.

Retrieve a single automation rule, including its code and parsed AST.

Retrieve a single satisfaction survey.

Retrieve a named statistic over a date range.

Retrieve a single tag.

Retrieve a single team.

Retrieve a single ticket, including its full messages array.

Retrieve a single message on a ticket.

Retrieve a single user.

Retrieve a single view.

Sync configured integrations (email senders, HTTP integrations, apps, etc.)

List account-level settings (business hours, ticket assignment, satisfaction survey config, access/SSO, auto-merge, auto-split, default integration, etc.).

List custom field definitions for tickets or customers.

List all custom field values set on a customer.

List customers, optionally filtered by email, name, external ID, language, timezone, view, or channel.

List account audit-trail events, filterable by object type/ID, event types, user, and creation-date range.

List configured integrations (email senders, HTTP integrations, apps, etc.) on the account.

List bulk-operation jobs (e.g., bulk delete/export), filterable by status and type.

List macros (canned response templates), optionally searched, filtered by tags/language/archived state, or ranked by relevance to a ticket/message.

List automation rules, optionally searched.

List satisfaction surveys, optionally filtered by ticket.

List tags, optionally searched or ordered by usage.

List teams.

List all custom field values set on a ticket.

List messages on a specific ticket

List tags currently applied to a ticket.

List tickets, optionally filtered by customer, view, rule, or specific IDs.

List users (agents/admins/bots), optionally filtered by role, email, or search term.

List the tickets or customers matching a view's saved filter.

List views (saved ticket/customer filter definitions), optionally filtered to system or user-created views.

Sync macros (canned response templates).

Merge one customer into another, deleting the source customer.

Merge one or more source tags into a destination tag.

Remove one or more tags from a ticket.

Sync automation rules.

Sync satisfaction surveys.

Search across agents, customers, customer channels/profiles, integrations, teams, or tags by a text query.

Set arbitrary structured JSON data on a customer data field.

Replace a ticket's full tag list with the given set of existing tags.

Sync tags.

Sync teams.

Sync messages across all tickets.

Sync tickets with their full messages.

Unarchive up to 30 macros in one call.

Update a custom field definition, or deactivate it.

Update a customer's fields (name, email, channels, language, timezone, external ID).

Set a single custom field value on a customer.

Set multiple custom field values on a customer in one call.

Update a macro's name, actions, tags, or language.

Update a rule's name, code, or description.

Reorder the execution priority of multiple rules in one call.

Update a satisfaction survey (e.g. record a customer's score).

Rename a tag or change its decoration or description.

Update a team's name or description.

Update a ticket's fields (subject, status, priority, assignee, tags, channel, custom fields, etc.).

Set a single custom field value on a ticket.

Set multiple custom field values on a ticket in one call.

Update a message's fields (e.g. body_text/body_html).

Update a user's fields (name, email, role, bio, etc.).

Update a view's fields.

Sync users (agents/admins/bots).

Sync views (saved ticket/customer filter definitions), including built-in system views.